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Customer Service

Shipping & Delivery
All orders are attempted to be Dispached within 48 hours of receipt of order.  All goods are shipped from our Western Australian warehouse.  Tracking Details are emailed to you once goods have been dispatched.  Please contact Customer Service if you need to discuss your freight options further. More Detailed information on Shipping and Dispatch can be found here:
Returns & Replacements
Bambury will always use its best efforts to send goods that are fit for purpose and in good condtion.  If you believe that the goods do not meet these conditions than you must contact our office with 7 days of delivery.  We will then use our Discretion as to whether a Discount is offered for the goods.  Or whether the goods are disposed off and a Adjustment note issued or if the goods are to be returned to Bambury for replacement.
If the goods are to be Returned to Bambury, then an Adjustment Note will be issued upon receipt and Inspection of the goods.  Any Replacements sent will be Invoiced from us as per your Normal pricing or agreements.  A more detailed Explanation can be found in Our Terms and Conditions.
Ordering
Once and order has been placed you will receive an email confirmation from the website outlining the Items and Quantities you have ordered.  In the next business day, you will receive an official email notification outlining prices, stock availabilty and expected ship dates.
Goods that are shown as OUT OF STOCK, can still be ordered and will be placed on Back order in our system.  In this way you can forward order for new ranges that may have not yet arrived or for items that have temporarily sold out and are waiting for the next shipment to arrive.  If an item has sold out and will no longer be supplied, it will be removed from the Website.
Payment & Pricing
All Prices listed are in AUD.  All prices shown are Excluding GST.  Pricing of Orders will be confirmed on our Official Sales Confirmation.  If there are any queries on this please contact our office immediately.  An Invoice will be issued for each shipment.  Payment of these should be made as per your agreed Payment Terms with Bambury.
Viewing Orders
At this point in time you are only able to view orders placed through the website.  If you have faxed or emailed an order to us, this cannot be viewed unless we have entered it on your behalf. 
Disclaimer

Whilst Bambury takes reasonable care in creating the information on this website, this website and its contents may contain errors, faults and inaccuracies.

Subject only to any responsibility or liability implied by law which cannot be excluded, we are not liable to you for any losses, damages, liabilities, claims and expenses whatsoever relating to or arising out of information, materials or services provided on or through our website, and where any responsibility or liability cannot by law be excluded, our liability is limited, to the extent possible, to the supply of the goods or services.

Neither Bambury nor the registered proprietor of Bambury, nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns shall be liable for any loss or damage whatsoever arising out of, or in any way related to, the use of or reliance upon this website, including any direct, indirect, consequential, special, punitive or other damages that you or others might suffer, including but not limited to damages for loss of profits, business interruption or the loss of data or information.

Furthermore, we cannot guarantee that any file or program available for download from or via our website or from any website linked to our website is free from virus or any other condition which might or could damage or interfere with data, hardware or software with which it might be used, and in accessing this website, you assume all risk of use of this website, and you release Bambury and the registered proprietors of Bambury and their respective affiliates, directors, officers, employees, agents, contractors, successors and assigns entirely from all responsibility or liability for any consequences of or arising out of your use of this website.